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Chatbot Design Process.jpg
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1. Scope & requirements

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Nudging user to provide CV and contact details so that the user can be provided with better job search results

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Prompting the user to login/Signup Via chatbot through friendly conversations so that the user can later become a potential frequent visitor.

Iterating conversation threading and identifying all possible conversational errors that might happen in the flow

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Labelling & placement iteration of chatbot on the recruitment website

 

Exploration of different patterns. 

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2.  Identify Inputs

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Every goal in a Chatbot interaction was divided in to logical steps (conversations).

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Primary way that the chatbot gets input,

From user (queries, info from users – text) From device (device sensors like geo-location etc.)

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From intelligence systems (Insights from user’s historic data)

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3. Understand Chatbot UI elements

 

Multiple ATS platforms like Linkedin. SAP success factors, Softgarden who support chatbots were analyzed.

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4. Crafting First Interaction

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Making user familiar with key expectation (key offerings)

 

Giving users hint or guide user in further conversation building

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Providing call to actions 

 

Providing default actions

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5. Building Conversations & Intelligence

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Giving Personality to a Chatbot

 

Tackling missing or ambiguous inputs

 

Close ended conversations

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Keep record of user’s previous interactions, their choices, queries, messages, demographics

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6. Testing

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Usability testing of Chatbots

 

Get screen recording of user’s interaction and analyze 

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© 2022 Swapnil Ghutke

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